HappyCow's goal is to support vegan & vegetarian restaurants worldwide and help to promote businesses like yours. We also have an unbiased obligation to our site users - to allow for a fair and democratic system for sharing their personal opinions and experiences.
HappyCow is legally protected against claims regarding content written by participants. A United States Federal law called the Communications Decency Act ("CDA") does not allow a direct action against sites such as HappyCow for the comments of third parties.
HappyCow and our reviewers/participants are also legally protected by SLAPP (Strategic Lawsuit Against Public Participation) which grants every person petition and free speech rights to speak freely on public issues and issues of public interest, and facilitates the recovery by SLAPP victims of their damages through a SLAPPback (malicious prosecution action) against the SLAPP filers and their attorneys after the underlying SLAPP has been dismissed.
Please review this link before opening a ticket: https://www.happycow.net/reviews/faq#unfair-review